Refund policy

Broken or Damaged Bottles

If you receive a bottle that is broken or damaged during transit, please contact us within 7 days of delivery with photos of the damage (including both the bottle and the outer carton). We will arrange a full refund to your original payment method.

Return shipping costs for damaged items will be covered by Alcohol Please.

 

Wrong Item Delivered

If you receive the wrong bottle(s), please contact us within 7 days of delivery and we will arrange an immediate exchange. Return shipping costs will be covered by Alcohol Please.

 

Bottle Seal Deterioration & Leakage

Cork and screw-cap closures are natural or distillery-fitted components that deteriorate over time. Deterioration of the seal or cork, and any resulting leakage or evaporation, is considered a manufacturer-level and natural issue, rather than a retailer defect. As such, we are unable to offer refunds or exchanges for leakage related to the seal or cork.

 

No Refund or Return for Opened Products

Once a bottle has been opened, it is not eligible for return or refund, except in the transit-damage cases described above.

 

Change of Mind

Orders that have not yet been dispatched or collected may be exchanged for items of equal or greater value (price difference applies for higher-value items). Once the order has been dispatched or collected, no changes or refunds will be accepted.

 

Out of Stock or Unable to Supply

If an item in your order is out of stock or we are otherwise unable to supply it, we will contact you first and offer the option of exchanging it for another item. If you prefer not to exchange, we will arrange a full refund with no deduction.

 

Refund Method

Approved refunds will be returned to your original payment method. Please allow time for your bank or credit card company to process the refund.

 

Contact Us

To request a return or exchange, please contact us via WhatsApp (+852 9295 8477), Facebook, Instagram, or email at alcoholplease@hotmail.com.