Alcohol Please – Frequently Asked Questions (FAQ)

Frequently Asked Questions

Free shipping for single purchases over HK$1,000 (any product categories) made on the website.

If the order amount is less than HK$1,000, the first item incurs a shipping fee of $30, and each additional item incurs an additional fee of $20.

1. Direct delivery to specified address (residential or commercial address)

2. SF Stores / SF Express Service Centers

Within 2 business days (excluding Sundays) of placing an order, the products will be packed and handed over to the shipping company. Generally, it takes one working day for delivery within urban areas.

The shipping company will call before delivery, so please pay attention to your phone after placing an order to avoid any delays.

All alcoholic products will be packed with air column bags, bubble bags, and plastic pellets before being handed over to the shipping company.

In addition, we use a high-cost wine delivery line of the shipping company to ensure that the goods are transported and moved by hand in the warehouse, thereby eliminating the chance of violent treatment during transportation.

All wines are stored at a constant temperature for 24 hours and then transported to your address by a temperature-controlled vehicle to ensure the best condition of the wine upon delivery.

Within 2 business days (excluding Sundays) of placing an order, the products will be handed over to the shipping company. Generally, it takes one working day for delivery within urban areas.

P.S. If you choose to ship to a designated SF Store or SF Express Service Center, temperature-controlled transportation will not be available, as SF does not currently offer this service.

If you choose to self-pickup your products at our Kowloon Bay Showroom (Room 19, 10/F, Kowloon Bay Industrial Centre, 15 Wang Hoi Road, Kowloon Bay), you can do so during the following hours. To avoid wasting your time due to staff being out for meals, work or unexpected situations in the showroom, please confirm with us via FB/IG/Whatsapp or Chatbox on the website before visiting to make sure someone is available in the Showroom.

Monday to Friday: 12 - 7 pm

Saturday: 12 - 5 pm

Sunday & Public Holiday Off

Website:

  • Credit Card
  • Google Pay/ Apple Pay
  • Alipay HK
  • Payme/ FPS/ Bank Transfer (If you choose Payme/FPS/Bank Transfer during payment, a payment number will be provided. Simply provide the payment screenshot and number via FB/IG/Whatsapp or Chatbox in our website would be perfect

Kowloon Bay Showroom:

  • Credit Card
  • Google Pay/ Apple Pay
  • Alipay HK/ Wechat Pay
  • Payme/ FPS
  • Octupus Card
  • Cash

Please be reminded that there are separated cash price (Payme/FPS/ Bank Transfer) and credit card price (Credit Card/ Google Pay/ Apple Pay/ Alipay/ Wechat Pay) for some high-value items.